Flexible Capabilities for Change, Automation, and Process and Service Development
Low cost development
With Cherwell, you can change and develop your processes and services quickly and easily. Cherwell Visual Workflow functionality gives IT solution users and users unlimited, flexible process development capabilities without coding. Transform your user experience by providing modern features at a low cost.
Handle requests and incidents quickly and efficiently
In essence, Cherwell Service Management is a platform for automating workflows. This includes complete processes such as incident, problem, change and other ITIL® processes. You can visually configure and modify the process for your operational requirements, tasks, and other appropriate changes. It also includes automating common or repetitive actions, such as creating a change request for an issue, escalating an incident from level 1 to level 2, obtaining approvals, or resetting a password. You can even automate your own customer-created application workflows and their support and operation actions.
Cherwell One-Step Actions
Automate simple and complex workflows, common actions, and routine tasks to increase operational efficiency. With Cherwell One-Steps, you can automate processes without relying on expensive development resources, so your team can deliver services faster and more cost effectively. Out-of-the-box automations, such as creating problems or new catalog items, canceling work orders, and posting SLA tracking warnings, make your business easier to operate. One-Steps can be run manually or run automatically on individual records or groups of records.
Cherwell One-Steps can initiate one or more defined actions to automate common or repetitive tasks. Standardized work automation not only completes these actions faster and avoids potential errors, it frees up resources and staff time to focus more on your work. Cherwell One-Steps can automate the status of record settings, send emails, invoke tasks, set priorities, and terminate requests. Plus, creating new custom actions is quick and easy with the One-Step graphic editor.
New Workflow Processes and Services
Cherwell simplifies the creation, implementation and automation of more complex workflow processes or workflow services, beyond those provided immediately. Whether completed internally, with a Cherwell partner, or through Cherwell Professional Services, the delivery of additional IT and non-IT services on the common platform standardizes manual processes and provides a better user experience by consolidating where and how requests are made. treated.